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UCCX Chat transcript download by team or queue

mrkeithadams
Level 1
Level 1

Hi,

 

Does anyone know how I can download the UCCX web chat transcripts for a particular queue or team?  I'm looking at the bulk download tool https://github.com/umnagendra/socialminer-bulk-transcript-downloader and it works well but I would like to be able to pass the team as a search term.  I can only see a way of searching by agent id/name.  Or is it possible to tag the chat automatically so there is a searchable tag associated with the chat contact?

Thanks all

 

Keith

 

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