Hi,
Does anyone know how I can download the UCCX web chat transcripts for a particular queue or team? I'm looking at the bulk download tool https://github.com/umnagendra/socialminer-bulk-transcript-downloader and it works well but I would like to be able to pass the team as a search term. I can only see a way of searching by agent id/name. Or is it possible to tag the chat automatically so there is a searchable tag associated with the chat contact?
Thanks all
Keith