I have a Cisco Agent Desktop and sometimes it remain in talking state and your IP Communicator is idle (no calls active). In the supervisor desktop it show in talking state.
Is it only this agent and not other agents? We may need to look at configuration in CUCM if its only this agent. For UCCX do you have labels or delay step before the Select Resource in your script?
Symptoms
Cisco Finesse Not Ready - Call Overlap status is very a very common issue seen on Finesse desktop. Agents miss two calls and they are put in Not Ready - Call Overlap status. This is very likely related to CVP server and it's unreachabl...
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Lab 1: Cisco Meeting Server Standalone CertificatesLab 2: Cisco Meeting Server Cluster Certificates with Multi-SANLab 3: Multiple Certificates with Multiple CA ServersLab 4: Cisco Meeting Server Cluster Certificates Advanced ScenarioLab 5: Streamer Servic...
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Certificates are the first step to deploy Cisco Meeting Server, preparing certificate are very important to enable different services. As a VOIP administrator, mastering the concept of certificates is unavoidable
Using multiple CA servers, instead of a si...
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I just finished to write a comprehensive certificates preparation for Cisco Meeting Server Clustering. Through 60 pages I explained in detail, how to create certificates for database cluster, callbridge cluster, certificate chain for webbridge3, certifica...
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