I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below:
'uccx.api.agent.' + user.getId(),
As far as I know, Finesse doesn't actually have the content of the chat messages.
Thank you Dekwan.
Do you happen to know if there is a way to subscribe in order to get the chat message content?
For UCCX, the chat comes from SocialMiner. Take a look at the SocialMiner developer guide here: https://developer.cisco.com/site/socialminer/documentation/. You should be able to subscribe to the chat messages.