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Beginner

UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification

 I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below:

 

gadgets.Hub.subscribe(
  'uccx.api.agent.' + user.getId(),
  _dataRequestHandler
)

3 REPLIES
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Cisco Employee

Re: UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification

Hi,

 

As far as I know, Finesse doesn't actually have the content of the chat messages.

 

Thanx,

Denise

Beginner

Re: UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification

Thank you Dekwan.

 

Do you happen to know if there is a way to subscribe in order to get the chat message content?

Cisco Employee

Re: UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification

For UCCX, the chat comes from SocialMiner. Take a look at the SocialMiner developer guide here: https://developer.cisco.com/site/socialminer/documentation/. You should be able to subscribe to the chat messages.

 

Thanx,

Denise

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