It is highly recommended to use G711 end to end for UCCX. Live audio generally will be fine, however, as you mentioned, the prompts are going to have a terrible audio quality when you are mixing codex in UCCX.
If you absolutely have no option to use G711, you can try setting up proper audio files and transcoders. This will require additional DSP resources (hardware based preferred). It gets a little complicated though.
If you set UCCX to G.729, all your recordings will likely need re-recorded as G.729 as it will not transcode itself. However, this still wont guarantee the audio prompts will sound better.
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...