07-30-2014 02:29 PM - edited 03-14-2019 01:41 PM
We have an application that integrates with the UCCX using the UCCX CTI Protocol and I was trying to see if there is a way to initiate the call recording when a call comes in like the CAD does?
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07-31-2014 01:50 AM
Hi,
actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.
G.
07-31-2014 01:50 AM
Hi,
actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.
G.
07-31-2014 06:13 AM
Thanks. I was looking at an older API doc.
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