Hello All,
I have a UCCX environment that has two call control groups. One that contains 40 CTI ports for inbound calling and one that contains 20 CTI ports for callbacks. I'm trying to figure out how I can report on each of the call control groups separately so I know if my port counts are balanced correctly. The only report I have seen that shows port utilization is the license utilization hourly report which doesn't break it down into individual call control groups. Do I have any options either through CUIC or CUCM CDR?
Thanks,
Glenn
