UCCX CUCM agent presence

[georgehunsicker]

Running UCCX version 11.5 as well as CUCM 11.5. Agents have a personal extension line 1 on 8851 device as well as an IPCC extension line 2 appearance. When agents are using their personal extension they are not shown as busy in finnesse and will receive a call to the IPCC extension. Is there a way to show the IPCC as busy when agent is using the personal extension? 

[Jonathan Schulenberg · Accepted solution]

This was added as a feature in CCX 11.6:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/release/guide/uccx_b_release-notes-for-uccx-116/uccx_b_release-notes-for-uccx-116_chapter_01.html#topic_2888923101A5A5C5C14C92A1B0912F55

[georgehunsicker]

Sorry for the delayed response. Thanks for the link I will read up on it.

George

[Chris Deren]

Jonathan is correct (+5), I just implemented this feature (this is system wide for all agents) and works as advertised. Similar feature has been available on UCCE for quite some time, but only made it to CCX in latest 11.6 release.

[georgehunsicker]

This resolved the issue! Thanks for everyone's help!