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UCCX / CUIC - Email Inbox Traffic Analysis Report - Blank?

Any ideas on why the email Inbound Traffic Analysis report in UCCX CUIC would be blank?
The collection and search fields are greyed out / disabled.

version: UCCX 10.6 Demo environment.
I have sent a number of emails and responded to a number of emails into UCCX CSQs and this works fine.

Regards,

Gerry

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Do you have two servers? It could be a replication issue.

Perhaps check the contents of the DB tables and/or run the repl check commands:

utils uccx dbreplication status

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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Aaron,

Its a single CUCM server and single UCCX server demo environment.

Anyone know what tables I can look at to review or if the historical user has access?

Gerry

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Hi

It should be the tables with 'eem' prefixes.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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