UCCX / CUIC - Email Inbox Traffic Analysis Report - Blank?

[Gerry O'Rourke]

Any ideas on why the email Inbound Traffic Analysis report in UCCX CUIC would be blank?
The collection and search fields are greyed out / disabled.

version: UCCX 10.6 Demo environment.
I have sent a number of emails and responded to a number of emails into UCCX CSQs and this works fine.

Regards,

Gerry

[Aaron Harrison]

Do you have two servers? It could be a replication issue.

Perhaps check the contents of the DB tables and/or run the repl check commands:

utils uccx dbreplication status

Aaron

[Gerry O'Rourke]

Aaron,

Its a single CUCM server and single UCCX server demo environment.

Anyone know what tables I can look at to review or if the historical user has access?

Gerry

[Aaron Harrison]

Hi

It should be the tables with 'eem' prefixes.

Aaron