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UCCX. CUIC. Operator hung up report

Colleagues, good day!

Where I could be see in the CUIC of Cisco UCCX 9.0 a report, which shows that the operator first hung up the phone without waiting for client to do so?

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Unfortunately, there's no

Unfortunately, there's no report in CCX that'll show you which side ended the call.  You'll need to look at Call Detail Records (CDRs) on CUCM.

 

https://supportforums.cisco.com/discussion/11290091/historical-reports-caller-hang-agent-hang

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/8_6_1/trbl861/tbdevice.html#wp1021136

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Highlighted
Beginner

Unfortunately, there's no

Unfortunately, there's no report in CCX that'll show you which side ended the call.  You'll need to look at Call Detail Records (CDRs) on CUCM.

 

https://supportforums.cisco.com/discussion/11290091/historical-reports-caller-hang-agent-hang

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/8_6_1/trbl861/tbdevice.html#wp1021136

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