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wshuffman
Beginner

UCCX CUIC User Permissions

Is there a way to segment users in CUIC so they only see their applications/CSQ's/agents?  I have found ways to create collections to group items, but if I remove the AllUser permissions from the UCCX_ApplicationName for instance and give permissions to the collection the reports fail. 

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dlcharville
Enthusiast

Did you find an answer to this?

Thanks

Dan

No, this isn't supported from CUIC.  I had it 90% working but ran into an issue where adding a user to historical reports in the UCCX interface would wipe out my settings.  I opened a case with TAC and was told this was expected behavior.  Permissions are not available in CUIC and may be on a roadmap in the future. 

Good day,

Since CUIC had changed during this two years (current version is 11.5),

Could you tell me, please, have you tried to configure segmented user permissions in CUIC, related to their applications, CSQ's or agents?

(I am handling the same task as you described 4 years ago).

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