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UCCX - Dashboard - Live Report

Daniel Flieth
Level 1
Level 1

Hallo,

 

we want to configure an wallboard (Dashboard) for our UCCX. We would like to see all current logged in Agents. When we create a live Report for this and add this Report to the Dashboard we get all informations we want.

 

But it would be nice if this Dashboard would Show the informations as soon as we open the Permlink.

 

At the Moment we have to press "run" at the Dashboard to execute the Report.

 

Does anybody know how to configure this?

 

Best Regards

Daniel

1 Reply 1

CommSouth
Level 1
Level 1

Hi Daniel,

Greetings from CommSouth! We are third party Cisco solution partner offering many Cisco Unified Communications and Contact Center Applications on top of Cisco products.

 

We do have a solution for UCCX Wallboard/Dashboard where you can configure pluggable gadgets in the Wallboard application which can show information about what agents logged-in and other statistics.

 

If you require any additional information's, please feel free to contact me at prasana@commsouth.com and i can send you technical information on the same.

 

Regards,

Prasana Kumar. P

CommSouth

Head - Business Solutions

+919841027006

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006