UCCX Delete Team Data

[sktlwaltt1]

Hello,

I have a customer who wants to delete several teams and create a single new team with the existing agents from the old teams. What happens to the CUIC data for the old teams? I assume it stays in the CUIC database and they can still run reports on the old teams. I have been looking for a CISCO reference to show the customer their old data will still exist after the change.

Does anyone know of a reference to point to the CUIC function of deleted teams.

UCCX 11.6 with a co-resident CUIC.

Thanks.

[Sean Lynch]

This is from the 10.5 CCX Admin Guide:

Link to the reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_0101... 

...to me, this means it will be there until your purge cycle expires and removes it.

Hope this helps.

-Sean

[Anthony Holloway · Accepted solution]

This is correct.