07-21-2015 09:06 AM - edited 03-14-2019 03:01 PM
I am working on a UCCX 8.5 SU2 HA cluster that has an agent that still shows up in Supervisor under the Agents - Team State. We have tried rebooting the servers but the agent still shows in a state of logout. The user was terminated and all of their accounts removed but they are still showing in the team state. Any thoughts on how to get rid of the agent from the Supervisor Team State view?
Thanks,
Michael
07-23-2015 10:28 AM
Delete the user from inactive record from UCCX web page , make sure he is not part of any team .
Then do Directory Sync from CDA .
Regards
Ravi
07-24-2015 10:28 AM
Unfortunately that did not resolve the issue.
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