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UCCX deleted agent showing in Supervisor Agent State

putney_m
Level 1
Level 1

I am working on a UCCX 8.5 SU2 HA cluster that has an agent that still shows up in Supervisor under the Agents - Team State. We have tried rebooting the servers but the agent still shows in a state of logout. The user was terminated and all of their accounts removed but they are still showing in the team state. Any thoughts on how to get rid of the agent from the Supervisor Team State view?

 

Thanks,

 

Michael

2 Replies 2

Ravi Shankar Pandit
Cisco Employee
Cisco Employee

Delete the user from inactive record from UCCX web page , make sure he is not part of any team .

Then do Directory Sync from CDA .

 

Regards

Ravi

Unfortunately that did not resolve the issue.

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