UCCX Email

[DOUG DAVIDSON]

Two questions, that I am sure somebody can help me with:

1. Where do you find the information on configuring UCCX for Email setup?

2. Does anybody have any sample scripts they would be willing to share?

Thanks, in advance,

Doug

[Gabriel Saavedra]

Hi Doug,

One question...are you interested in agent email setup or just sending an email through a script?

Gabriel.

[DOUG DAVIDSON]

I am wanting to setup CSQs to handle email to our support staff.

Thanks,

Doug

[Gabriel Saavedra]

Hi  Doug,

Ok, this links can help you configuring agent email:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

Gabriel.