UCCX encod

[mightyking]

Hello Experts,

I am integrating UCCX 11.6 with Nuance V6. Everything works in English but not very successful in French. After deep diving into the Nuance logs, it looks like we are seding ISO-8859-1 while Nuance is expecting utf-8.

The Call logs in Nuance show:

MIME=text/plain;charset=iso-8859-1

What you need to send is:

MIME=text/plain;charset=utf-8

Is there any setting/config in UCCX to change the encoding to charset=utf-8?

I tried to use set Http Contact Info statement in my script but it doen't seem to help.

Thanks,

MK

[mightyking]

I found the following bug but not sure if it applies to UCCX.

Cisco VVB 11.6(1)ES81

CSCvh78069 UTF-8 character encoding support for ASR/TTS

Thanks,

MK

[mightyking · Accepted solution]

For those who may have the same issue. I was able to resolve the problem by replacing:

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString iso-8859-1

With

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString UTF-8

in the NSSserver.config file in the Nuance server.

Thanks,

MK

[Anthony Holloway]

I'm glad you figure that out, because I wasn't feeling too confident you'd get a reply here. ASR/TTS are not frequently used or talked about here.