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Beginner

UCCX Error

Hi,

Has anyone come across an error of below from UCCX?

Message: App: 556, Snippet: 503 threw exception: (1054, "Unknown column 'self.did' in 'field list'") (OperationalError: (1054, "Unknown column 'self.did' in 'field list'")     raise errorclass, errorvalue)

Note:

Cause-Action: Snippet processing failed with an exception

 

Can anyone please shed some light on this?

 

Thank You,

 

7 REPLIES 7
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Participant

Can you provide more detail?

Can you provide more detail? What version, and what specifically were you doing when you received the error?

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Beginner

Hello,I am running: System

Hello,

I am running: System version: 8.0.2.11005-20.

I wasn't doing anything that I can think of that will generate this error.

 

Thank you,

 

Highlighted
Participant

Were you in CCX

Were you in CCX Administration, Desktop Administrator, directly on the server? How did you discover the error message? These are database exception errors.

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Beginner

We have an alert setup, so I

We have an alert setup, so I got this error in my email.

Highlighted
Participant

So it's on the server. When

So it's on the server. When is the last time the CCX engine was reset?

Beginner

UCCX server was restarted

UCCX server was restarted past weekend.

Highlighted
Participant

Has anybody checked the

Has anybody checked the server log for error messages? 

 

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