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Ahmed Khalefa
Beginner

UCCX Export Wrap-up and Not-Ready Reason Codes

Hello All,

I had a lot of search regarding this issue ... but when moving from CAD to Finesse , You have to re-add all Not-Ready and Wrap-up codes .

is there a way of exporting those codes ? .. even from the CLI .. ? DB ?? ..

Thanks A lot,

Ahmed Salah

1 ACCEPTED SOLUTION

Accepted Solutions

Ahmed, If you will look in the UCCX 10.6 Design Guide, it talks about CAD to Finesse Migration utility tool but once you click on the link, the tool does not seem to exist any more. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_appendix_0111.html#UCCX_RF_F672AC20_00

However, you can still post your question at the below forum to have a confirmation on this whether the tool exists or not

https://communities.cisco.com/community/developer/finesse

Regards

Deepak

View solution in original post

7 REPLIES 7
Ahmed Khalefa
Beginner

Hello All,

Appreciate if any one has any recommendation ..

Even to insert those as bulk inside Finesse is not valid option ! ..

Ahmed, If you will look in the UCCX 10.6 Design Guide, it talks about CAD to Finesse Migration utility tool but once you click on the link, the tool does not seem to exist any more. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_appendix_0111.html#UCCX_RF_F672AC20_00

However, you can still post your question at the below forum to have a confirmation on this whether the tool exists or not

https://communities.cisco.com/community/developer/finesse

Regards

Deepak

View solution in original post

https://developer.cisco.com/site/finesse/docs/tools/cad-to-finesse-migration-tool/

Thanks a lot Deepak,

I was able to find the tool , but it is stating that it can work from UCCX 9.x ..

anyway , i will try it on a snapshot .. may be it can help ..

i will let you know if it works ..

Thanks A lot,

Ahmed Salah

Hello Deepak,

I tested the tool , and it worked !!! .. everything is not migrated to the Finesse DB ..

this is just awesome !!

it is stating that i must have access to both servers , while the UCCX 11 is in Isolated network , i did it as follows :

- On the production network with UCCX 8.5 , launched the tool , and "export"

- After the tool finished its magic , I then copied the folder with everything to the isolated network ..

- Run the tool again , but then "import" .. and voila .. it is done ..

Thanks A lot,

Ahmed Salah

Good to hear that Ahmed and glad that it worked for you and made the migration job a little easier. Thanks for marking the Correct Answer as well.

Regards

Deepak

Sean Vaidya
Participant

Ahmed,

See my reply below.

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