We have UCCX CTI call control adapter. It worked fine for UCCX 8.x & 9.x. We recently tested the adapter with UCCX + Finesse and it worked as expected. Agent are using only finesse not CAD.
But at one of our site though, where UCCX + finesse 10.5 is used, We faced the issue during login. We got following error:
EventType:CONTROL_FAILURE_CONF
FailureCode: 265
Text: AD cannot request for resource to go from: LOGOFF to UNAVAILABLE with reason code = 2
We tried different reason code. We also tried to get some reason code from finesse but it we got the same error.
I believe this has something to do with UCCX-Finesse configuration. Please suggest some troubleshooting steps.
