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Beginner

UCCX finesse and Jabber layout conflict

Hello everyone,

 

I have a customer upgraded from UCCX 10.6 to 12.0 recently. Upgrade worked well.

The agent work with both Finesse (no surprise) and Jabber as softphone. Calls are fine but there is a display that is no okay for agent : the finesse popover is at the same screen location that is Jabber (at the bottom right). I put a screenshot in attachment showing the behaviour.

 

My idea was to move the popover a little upper through Finesse Admin layout configuration but I didn't find a way to do that.

 

Any help would be more than welcome.

 

Best regards,

Irwin

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Engager

Re: UCCX finesse and Jabber layout conflict

Which browser are you using? I believe Chrome allows you to change the notification location to top right.

 

david

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Beginner

Re: UCCX finesse and Jabber layout conflict

You can also adjust the jabber popup.

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