UCCX finesse and Jabber layout conflict

[i.leridant]

Hello everyone,

I have a customer upgraded from UCCX 10.6 to 12.0 recently. Upgrade worked well.

The agent work with both Finesse (no surprise) and Jabber as softphone. Calls are fine but there is a display that is no okay for agent : the finesse popover is at the same screen location that is Jabber (at the bottom right). I put a screenshot in attachment showing the behaviour.

My idea was to move the popover a little upper through Finesse Admin layout configuration but I didn't find a way to do that.

Any help would be more than welcome.

Best regards,

Irwin

[david.macias]

Which browser are you using? I believe Chrome allows you to change the notification location to top right.

david

[s.orlov]

You can also adjust the jabber popup.