UCCX - finesse - call history for agent

[andri]

Hi all

I was wondering when migrating customer from CAD to finesse, if anyone has solved how to display the call history to agents in Finesse.

This feature was built into the CAD but seems to be missing in Finesse and agents are complaining they used this list a lot in CAD.

Any input appreciated,.

Regards

Andri

[tuygungil]

Hey Andri,

We just switched to Finesse and are having the same troubles. Did you figure it out?