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UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Sascha Monteiro
Level 6
Level 6

this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup time

it works fine on 11.6


1 Accepted Solution

Accepted Solutions

Hi,

I believe that you are hitting the bug CSCvg37527. This bug was fixed in 11.6.

Thanx,

Denise

View solution in original post

3 Replies 3

Sascha Monteiro
Level 6
Level 6

I need to mention that it works fine during the call

Hi,

I believe that you are hitting the bug CSCvg37527. This bug was fixed in 11.6.

Thanx,

Denise

thanks Denise, the customer upgraded to 11.6 and that fixed the issue

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