03-13-2018 08:09 PM
this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup time
it works fine on 11.6
Solved! Go to Solution.
03-14-2018 09:19 AM
03-13-2018 08:12 PM
I need to mention that it works fine during the call
03-14-2018 09:19 AM
03-22-2018 01:42 AM
thanks Denise, the customer upgraded to 11.6 and that fixed the issue
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: