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UCCX Finesse-Manager Team Tab View Multiple Teams as an Agent

lhull
Level 1
Level 1

‎04-13-2022 08:59 AM

Beside giving agent supervisor rights is there a way for agent to see multiple teams in the drop down box under the Manage Team tab? 

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grebac.2ring
Level 5
Level 5

‎04-14-2022 11:54 AM

if you are open to using a 3rd party solution, then note that 2Ring Gadgets for Cisco Finesse (specifically 2Ring Team Gadget) can provide this. If you would like to schedule a demo/Q&A session, pls contact us at www.2Ring.com/Webex

Please see the "team roster" on the left side of this 2Ring Team Gadget:

2Ring Gadgets for Cisco Finesse - Team Gadget.png

 

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