Hello, version 11.01, just want to be able to display an additional queue (that they do not belong to) for agents in one particular team. This is a live data report/gadget, anyone know how to add this?
Thanks for the response, I tried that and still, the agent can see the data from their own queue but doesn't see the additional queue. I tried copying the report and although they have permissions to execute it still doesn't show any other queue but the agent's own.
It's been a while but I did this same thing on 10.6. I had to give the agents 'reporting' capability in uccx (tools > user management), then in cuic created a new group and added all the agents .. Security > User Groups > Create (gave it a name LiveDataReport ; 'Groups' tab -Default field: AllUsers ; 'Group Members' tab -Users & Group pull down selected everything (in my situation , everyone can see everyone as we do a bunch of transferring to other Queues and want to make sure someone is available before transferring)
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