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UCCX Finesse with IWAN - WAAS

calmichael
Level 1
Level 1

‎10-27-2016 11:35 AM - edited ‎03-14-2019 04:42 PM

When Finesse agents are nearing "tolerable" latency despite having adequate WAN bandwidth, if Cisco WAAS was deployed at both the data center with UCCX and at the agent branch location, would this aid in improving the agent experience?

I have agents in which Finesse may take up to 10 seconds to refresh, so I am hopeful that this may help measurably reduce that. 

Thanks

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John Gaskell
Level 4
Level 4

‎01-20-2017 12:11 AM

I think it is a great shame no-one has an answer to this. Finesse could potentially be greatly improved by WAAS, but has anyone tried it?  

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