UCCX- get digit string playing "beep" sound before collecting digits.

[Juan Lopez Hernandez]

Hi,

is there any way to play a beep after the prompt is played to enter digits using the "get digit string" step in UCCX? This is a configurable parameter using the "record" step, but not the "get digit string" step.

Is there any system prompt that can be used (as in : concatenate the custom "digit collecting" prompt with a system beep prompt, or is it required to embed the beep in the prompt referenced by the "get digit string" step (would be very cumbersome)

Kind regards,

Juan

[Mike_Brezicky]

As simple as it is, I have never relied on the Start Tone option for any recording or input. Usually I edit my prompt with Audacity and add my own tone to the end of the recorded greeting. Keeps it all together and I maintain the same tone across any greeting that requires it.

[Ratheesh Kumar]

Hi there

As Mike correcly pointed, all you need is just to add the beep prompt into the Get Digit String. 

• Create a variable for beep sound (Prompt-Name (pbeep)
• Add the file name in the Get digit string
• Upload the prompt at Prompt Repository
• if you configure as a parameter, point the prompt path in the Application page.

Hope this Helps

Cheers
Rath!
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[Juan Lopez Hernandez]

Thx Rath and Mike - but I was kinda looking for a built-in beep, not having to rely on an external prompt.

The start tone is not available for the get digit string step - only for the recording step - hence my question as I use the get digit string step.

Kind regards,

Juan