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Beginner

UCCX - HA - Order of Servers

When setting up a secondary server in a UCCX HA, do the order of the telephony/axl providers need to match as what it is on the primary server or we can have any order in the secondary server?

What is the best practice in regards to the order/priority of the providers.

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Cisco Employee

If the HA deployment is over LAN, the order can/will remain same since there is no option to define the order separately for the secondary UCCX server. If the HA deployment is over WAN, the order can/should be different means each site should have at least one Unified CM server locally and not across the WAN that is running CTI Manager with which Unified CCX communicates.

Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0100.html

Regards

Deepak

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