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UCCX. Hide CTI port number

DOM.RF NOC
Level 1
Level 1

Hi!

When user call Application Trigger, and while he stay in IVR menu, he see CTI Port Number on his deskphone .

Is It possible to hide this cti port number so user can seen only some name on his Cisco Phone?

UCCX version 10.6, CUCM version 11.0

Thank you!

2 Replies 2

jbushong2
Level 1
Level 1

In the trigger configuration, try changing the Alerting Name ACSII to a word instead of the trigger number.

Problem is not with trigger, but with cti ports. And i already set "Alerting Name ACSII" to the word in Call Control Group.

But when i call trigger from my DeskPhone and connection established with CTI Port (from Call Control Group) at my Desk Phone i see Alerting Name ACSII and CTI port number in brackets.