UCCX Historical Availability reports

[danielcook23]

Does anyone know how to run a report from CUIC (UCCX 11.6 Premium) that will display the number of agents per time interval that were in the ready state for a particular CSQ?

Similar to the Live Queue Data reports but I need historical data.

Thanks

[Jawad Hassan]

Hi Daniel,

I don't think standard historical reports in UCCX can provide this information. A customized report can be developed to display the agent count in ready state per interval.

You can contact me on below email ID to discuss your requirements in detail.

jawad.hassan@expertflow.com

Regards,

Jawad Hassan