UCCX. How External Calls Reached to IVR Then Ext

[khalid_ijk]

Dears,

I create UCCX auto attandend  its working fine from internal calls can reached to ext after recording. But External Calls can reached to direct line recording but after that when press 1 , 2 the call cannot reached to Ext. can any one help me to solve it.

[anchoudh]

Hi Khalid Khan,

Please check the below thread,

https://supportforums.cisco.com/thread/2028843

Thanks,

Anand

[Chris Deren · Accepted solution]

Please post your GW configuration and let us know what protocol are you using, i.e. SIP, H323, MGCP?

Chris

[khalid_ijk]

Dear Chirs,

I have add all configuration of GW. there is to much Dial peer But for UCCX we are using 7337 i Bold that config.

please check and give me full salution I will be thanks full to you,

we have two GW and i upload all conf for both GWs.

________________________________________________________________________________

sh run

Building configuration...

!

dial-peer voice 7337 voip

description -Incomming-Test

destination-pattern 7337

--More--                            signaling forward unconditional

session protocol sipv2

session target ipv4:

session transport tcp

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

___________________________________________________

Note : All  IP in this GW are Private IPs.

[khalid_ijk]

Mr. Chris Deren

can u check my cnfig please.

[Chris Deren]

Add incoming called-number 7337 to dial-peer 7337.

Also, it is using H323 DTMF method on sip dial-peer, you need to use sip DTMF method such as  dtmf-relay rtp-nte.

HTH,

Chris

[khalid_ijk]

Thanks Dear

Its Working fine .