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UCCX .. I'm sorry, we are currently experiencing system problems error

ulambaday
Beginner
Beginner

Hi All,

I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the

caller hear "

I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later

I have attached the script, any help is appreciated.

Thanks in advance.

17 REPLIES 17

ulambaday
Beginner
Beginner

I figured out the error and was able to fix this issue.. Thanks!!!

Great, for future reference to others MIVR longs are useful in this case as well as Reactive script debug.

Chris

Thanks Chris.  I did the reactive debug but my error was at the trigger(partitions and CSS)

I have the same problem but when iam dailing from mobile to uccx .. but when from extention to uccx it works ? So wut maybe the problem from ?

 

example : when iam dailing from mobile the the welcome massage up .. when I pressed 1 .. said : iam sorry Currently experiencing System Problems ?

Please share the details of the fix. It will be helpful for beginners like me.