UCCX integration with Remedy ITSM-7

[handar]

Is it possible to integrate UCCX with Remedy ITSM-7 ? if not does it require CRM Connector . Please advice

[Gergely Szabo]

Hi,

the answer is: you can integrate UCCX with everything as long as everything

[the easy ones]:

- can act as a HTTP server serving XML data, or

- can act as a HTTP client expecting HTML or XML data, or

- exposes an SQL table for read/write.

[the challenging ones]:

- has got a web services (for instance, SOAP interface),

- has got any standard API (Java is perfect, other ones may be tricky).

G.

[handar]

Can you pls provide a link/document that could help give an idea for integrating UCCX with Remedy ITSM-7

[Gergely Szabo]

Hi,

well, it's not about documents, it's about understanding UCCX.

There are some VoD sessions on the Cisco learning site.

And in the meantime you can read Cisco Unified CCX Administration Guide.

G.

[lohjintiam]

Is Remedy ITSM-7 the same as BMC Remedy Action Request System 7.1?

What kind of integration you're looking for? If it's just HTTP get/post then it can be done directly through the Desktop Admin Workflow. Otherwise, a tighter integration is required.

Thanks!

-JT-

[amanbasra]

Consilium UniAgent™ is a CRM connector for integration between the Cisco Agent Desktop (CAD) application & BMC Remedy.

It is a certified Cisco Compatible product under the Cisco Developer Network (CDN.)

Please visit the Consilium page at the Cisco CDN portal for more info:

http://developer.cisco.com/web/partner/search?accountId=0014000000P5zH4AAJ