I have a client who is willing to deploy a new UC solution. He has an HP Service Manager and, one of the requirements is that the Contact Center solution can be integrated with their HP Service Manger.
Does anyone knows if this integration is possible? if so,do you know if such integration is documented anywhere? So far i have found nothing regarding this kind of integration.
By integration do you mean monitoring or provisioning automation? Monitoring would be possible through SNMP and syslog; however, no provisioning API exists in the currently shipping versions. We cannot discuss roadmap items here; I suggest bringing this customer example up with the Cisco AM/SE so they can raise it with the BU.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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