Hello all,
I have a customer that would like to do Wrap Up codes on UCCX but does not want the Enterprise Data screen on the phone to pop up and be prominant on UCCX calls and it seems the only way I can get wrap up codes to work for IP Phone Agent (IPPA) users is to go into the Deskto Admin webpage and specify the "rmcm" username and password under the "BIPPA User Login" section, which enables that Enterprise Data screen to show on the phones when they answer a UCCX call.
Is there a way to get the wrap up codes on IPPA without the Enterprise Data screen popping up?
I have UCCX Express Premium 8.5.1 with CUCM 8.5.1.
Thanks a lot!
