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UCCX - IPPA return to CSQ statistics in call

ray.maslanka
Level 5
Level 5

‎11-29-2012 05:12 PM - edited ‎03-15-2019 05:50 AM

Using UCCX 8.5.1, is it possible to configure 7942 / 7962 devices to automatically revert to the IPPA default / CSQ statistics screen while in a call? 

The agents would like to see the number of calls waiting in queue while on calls without having to press the stats / services keys.

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chingkiatlee
Level 1
Level 1

‎03-03-2013 06:14 AM

Yes, is possible. try to use the Cisco Desktop Administrator and enterprise parameter.

Please rate if the answer is correct.

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