cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
648
Views
0
Helpful
1
Replies
ray.maslanka
Contributor

UCCX - IPPA return to CSQ statistics in call

Using UCCX 8.5.1, is it possible to configure 7942 / 7962 devices to automatically revert to the IPPA default / CSQ statistics screen while in a call? 

The agents would like to see the number of calls waiting in queue while on calls without having to press the stats / services keys.

1 REPLY 1
chingkiatlee
Beginner

Yes, is possible. try to use the Cisco Desktop Administrator and enterprise parameter.

Please rate if the answer is correct.

Content for Community-Ad

Spotlight Awards 2021