UCCX: Is it possible to limit the Wrap-Up Reasons to 1 choice

[FRANZ EDUARD PETERMANN]

We did a Upgrade from 11.5 to 12.5.
Customer said he was able to choose only one option for Wrap-up Reason. In 12.5 he has now the possibility to choose up to five.

Is it possible to limit this to only 1?

Best Regards

Franz Petermann

[Vaijanath Sonvane]

You can manage Wrap-Up reason codes under Finesse Administration. If you would like to limit it to only one then login to UCCX Finesse Administration >> Select Reasons Tab >> Manage Wrap-Up Reason and delete the one's which you don't need. 

[FRANZ EDUARD PETERMANN]

Of course this would be an Option but the agent should be able to choose only one from eg. 10 available.
With the new Version he can select up to five options from all available reasons. Is it possible to limit this so he can only select one reason from several resons?

[Vaijanath Sonvane]

I understand you now and I don't think it is possible to limit the choice to only one option.