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UCCX: Is it possible to limit the Wrap-Up Reasons to 1 choice

We did a Upgrade from 11.5 to 12.5.
Customer said he was able to choose only one option for Wrap-up Reason. In 12.5 he has now the possibility to choose up to five.

Is it possible to limit this to only 1?

 

 

Best Regards

Franz Petermann

3 REPLIES 3
Vaijanath Sonvane
VIP Advocate

You can manage Wrap-Up reason codes under Finesse Administration. If you would like to limit it to only one then login to UCCX Finesse Administration >> Select Reasons Tab >> Manage Wrap-Up Reason and delete the one's which you don't need. 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

** There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there. **

Of course this would be an Option but the agent should be able to choose only one from eg. 10 available.
With the new Version he can select up to five options from all available reasons. Is it possible to limit this so he can only select one reason from several resons?

Vaijanath Sonvane
VIP Advocate

I understand you now and I don't think it is possible to limit the choice to only one option.

 

 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

** There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there. **
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