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UCCX license for CAD and IPPA

karen.johnson5801
Level 1
Level 1

‎09-27-2015 12:23 AM - edited ‎03-14-2019 03:14 PM

If I have premium uccx license, would CAD and IPPA consume 2 seat licenses for same user/ext ?

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Chris Deren
Hall of Fame
Hall of Fame

‎09-27-2015 08:37 AM

No, CCX licenses are only consumed when agent is logged in, since agent cannot login to 2 different phones, you would use one license at a time.  

Jonathan Schulenberg
Hall of Fame
Hall of Fame
In response to Chris Deren

‎09-27-2015 01:02 PM

Supervisors logged into CSD also checkout a license. Essentially each unique username logged in consumes a license.

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