cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
593
Views
10
Helpful
2
Replies

UCCX Licensing Question

Marc De Serio
Level 1
Level 1

UCCX 10.6.1

Can someone explain my licensing scenario?  I thought that each premium license would give you two ports.

Cisco Unified CCX Administration

Package: Cisco Unified CCX Premium

Total IVR Port(s): 400

Cisco Unified CCX Premium Seat(s): 288

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

2 Replies 2

Graham Old
Level 7
Level 7

The maximum number of IVR port on the system is 400.

After 200 Agents you don't get any additional IVR ports

Graham

Deepak Rawat
Cisco Employee
Cisco Employee

Graham is absolutely correct, even though you get 2 ports per 1 premium agent seat but it cannot exceed the hard coded limit of 400 ports. Check Server Capacities and Limits section of Design Guide below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_0100.html

Regards

Deepak