UCCX Licensing Question

[Marc De Serio]

UCCX 10.6.1

Can someone explain my licensing scenario?  I thought that each premium license would give you two ports.

Cisco Unified CCX Administration

Package: Cisco Unified CCX Premium

Total IVR Port(s): 400

Cisco Unified CCX Premium Seat(s): 288

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

[Graham Old]

The maximum number of IVR port on the system is 400.

After 200 Agents you don't get any additional IVR ports

Graham

[Deepak Rawat]

Graham is absolutely correct, even though you get 2 ports per 1 premium agent seat but it cannot exceed the hard coded limit of 400 ports. Check Server Capacities and Limits section of Design Guide below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_0100.html

Regards

Deepak