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UCCX licensing

I know that agents are licensed based on concurrency, but I need to confirm that a workstation running the Supervisor Desktop AND the Agent Desktop (both required to gain visibility into queues, perform barges/intercepts, etc.) still only counts as one.  Meaning, if I purchase 10 seats, would that allow me to run CAD on 10 workstations, with one of them also running the Supervisor Desktop?

Again, just have to confirm that a workstation running both the Supervisor and Agent Desktops wouild require two seat licenses. It wouldn't make any sense to me if it did, but I've seen stranger things...

Thanks again.

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VIP Advisor

UCCX licensing

You are correct in your thinking.

User A runs only CAD = 1 seat

User B runs only CSD = 1 seat

User C runs CAD and CSD = 1 seat


Anthony Holloway

View solution in original post

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Highlighted
VIP Advisor

UCCX licensing

You are correct in your thinking.

User A runs only CAD = 1 seat

User B runs only CSD = 1 seat

User C runs CAD and CSD = 1 seat


Anthony Holloway

View solution in original post

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