I know that agents are licensed based on concurrency, but I need to confirm that a workstation running the Supervisor Desktop AND the Agent Desktop (both required to gain visibility into queues, perform barges/intercepts, etc.) still only counts as one. Meaning, if I purchase 10 seats, would that allow me to run CAD on 10 workstations, with one of them also running the Supervisor Desktop?
Again, just have to confirm that a workstation running both the Supervisor and Agent Desktops wouild require two seat licenses. It wouldn't make any sense to me if it did, but I've seen stranger things...
Thanks again.
