UCCX Licensing

[LibinBenedict]

Hi All,

I am using UCCX version 9.0.2.10000-71 with premium package as below:

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 210

Cisco Unified CCX Premium Seat(s): 105

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

Can you please tell me if a supervisor is logged in, will it consume one license or the license will be consumed only by call takers(agents)?

Regards,

Libin Benedict

[Aaron Harrison · Accepted solution]

Hi

A 'seat' is any supervisor or agent, or a single workstation running both.

So yes - a Supervisor does consume a license.

Aaron

[LibinBenedict]

Hi Aaron,

Thanks for the quick reply.

Regards,

Libin Benedict

[gstarr]

From the CLI you can find out exact license usage:

show uccx cad license usage

This will return a report of how many licenses are in use out of the number you have installed.  It will also give you a list of the IP addresses of the agents or supervisors who are currently consuming a license.