UCCX Linux softphone support for agents

[Marvin2]

Hi Cisco people,

We are currently using UCCX for our call center with Jabber softphones on windows as the agents phone.

We are looking to extend our agent resources via a 3^rd company. This 3^rd company users linux as an operating system for their PC.

Is there any way, either via a Cisco beta/test product or a 3^rd party product, that we can control (cti) a softphone device on Linux platform so it can be integrated into the UCCX solution?

Is this something KDE or GNOME supports?

Thx

[Anthony Holloway]

What you might be interested in, is Extend and Connect, which allows the Agent to use any phone they want.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_011001.html