05-20-2021 03:06 PM
I want to make a REST call whenever the call is abandoned in queue, how can I achieve this?
05-25-2021 01:39 PM
You can mark a Boolean variable which will be true when call goes to queue and then monitor disconnect event with "On Exception GoTo" and select "Contact Inactive Exception" to send this event to a label which will make your REST call.
Don't forget to clear the monitor with "On Exception clear" before your REST call to prevent looping.
05-26-2021 02:18 PM - edited 05-26-2021 02:24 PM
Hey
Use the ContactInactive Exception as Jonas writing
Working example :
Best regards
Thomas
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