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UCCX MAx CSQ we can create

Vijay Patil
Level 3
Level 3

We are support UCCX 10.6 ..we are facing issue where customer asking Maximum no. of CSQ's we can generate in CCX

1 Accepted Solution

Accepted Solutions

NetworkScoops
Level 1
Level 1
You can configure up to 250 Contact Service Queues and 250 skills although it doesn't say this on the Cisco Unified Contact Center Express Design Guide, Release 10.6(1) this was how many you could can do on 10.5 per

Cisco Unified Contact Center Express Design Guide, Release 10.5(1)
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-105/UCCX_BK_C2EB4F58_00_cisco-unified-contact-center-express-10-5_chapter_00.html

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1 Reply 1

NetworkScoops
Level 1
Level 1
You can configure up to 250 Contact Service Queues and 250 skills although it doesn't say this on the Cisco Unified Contact Center Express Design Guide, Release 10.6(1) this was how many you could can do on 10.5 per

Cisco Unified Contact Center Express Design Guide, Release 10.5(1)
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-105/UCCX_BK_C2EB4F58_00_cisco-unified-contact-center-express-10-5_chapter_00.html