There are 2 ways of doing this ...
1 - populate one of the custom variables in the script with the option that the caller has picked. You can then run a custom call variable report. You need to use the Set Enterprise Info step in your script.
2 - Try to have a CSQ after each option in the IVR. That way you know how many callers selected each option by looking at the number of calls presented to each CSQ.
I concur that option 1 recommedned is the best choice, alternatrively if you have Premium edition you can write it to an external database everytime an option is selected.
we had to write a custom report, however, its a pita since that report has to be pushed to each historical reports desktop.
Sent from Cisco Technical Support iPad App
We are also looking to report on these custom variables. From what I can see these are set in the
ContactCallDetail table as customVariable1 through to customVariable9.
Can you confirm this is the table and columns?
Sorry wrong post