UCCX message notification to agents

[jennykim99]

Hi,

Is it possible for UCCX to generate a message notification to an agent via the CAD if there is a voicemail waiting for them?

For example, if a call is placed into a queue but the wait times are too long, my script allows the caller to leave a voicemail.  I can send this voicemail to all the agent's phones with a distribution list in Unity Connection.  This works fine, but I'd also like to somehow have UCCX send a message to the agent's CAD.

Is this possible?

[Anthony Holloway]

Sure, but why not just leverage your voicemail system to notify the Agents?  Even if you're not running Cisco Unity Connection, which you likely are, most voicemail systems have MWI or alternate means of message notification.  That is the route I would recommend you go.  Anything you do in UCCX is going to be overly complicated and not as good as the voicemail notifcation solution.

Anthony Holloway

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